1. What is the Bracelet made of?
The bracelets are made of a light weight Aluminum and colored.
2. How strong is the bracelet?
The bracelet’s are made to withstand most drops, bumps and scrapes but if scratched hard enough will leave a mark. You may bend the bracelet slightly to fit around your wrist but because how the bracelet is colored, if you over bend the bracelet it will leave cracks in the color. Try to keep from bending so this will extend the life of your bracelet from breaking or cracking.
3. How do I clean the bracelet?
Cleaning of the bracelet; just use luke warm water with a mild soap and a soft cloth. Any chemicals may tarnish, scratch, crack, chip or fade the color.
4. What size bracelet do I need?
Take a measuring tape and measure the size of your wrist to the nearest 1/4″ and this is the size you will order. Once your order is placed, I will adjust the size when your bracelet is in production.
5. What can I have engraved on the bracelet?
You may choose to have any message you want on the bracelet. Each line can have up to 30 characters (letters, numbers and/or spaces) and up to 3 lines. The best suggestion is to have 2 lines right around 20-25 characters as this will be more visible and nicer looking. Please refrain from any lewd or overly suggestive words.
6. Can I have Graphics or Symbols engraved on my bracelet?
At this time we are not able to add any additional graphics or symbols.
7. How do I order multiple bracelets?
On the ‘Build Yours Now’ page, you will be able to order your bracelet in the shape of the bracelet, size of the bracelet, message on the bracelet and the quantity for this size. Once you are finished on this page, at the bottom of the page it will ask you if you would like to order another bracelet. At this point you will click ‘Yes’ and submit if you would like to order another bracelet in a different size. For larger orders please email us at: onelovebracelet.com/Contact
8. How is my credit card charged?
We are currently set up to accept most all credit cards through PayPal. We do not handle any part of the credit card transaction, nor do we see your full credit card number. PayPal keeps all credit card information confidential and does not release that information to One Love Bracelet. If you should need to view PayPal‘s Security and Protection page please refer to their site by clicking here.
9. Can I order by Mail or Phone?
We will accept mail orders, but you must email us to see we can accept the terms of the payment: 1) must be check or money order (we do not take credit card information, all this is handled through PayPal). We do not take phone orders at this time since we do not handle credit card information.
10. What type of payments do we accept?
11. Do you offer discounts on multiple or large orders?
We do offer discounts for large orders over 10 bracelets. Contact us for the discount information at: OneLoveBracelet.com/Contact
12. How do I contact you to make a change to my order?
Click on the contact page or Email us at: OneLoveBracelet.com/Contact Please contact us as soon as possible and we will do our best to accommodate your request if we have not already started the engraving process. If you have already received your order and there was a error on the spelling due to One Love Bracelet, we will correct and reship the corrected bracelet. If the spelling error was typed incorrect during the order process, we will not honor a free replacement. Please always double check each and every spelling of words in order to have the most accurate product.
13. How can I cancel my order and request a refund?
Our refund policy is, you will be entitled to a full refund, if; 1) your payment has cleared from processing and One Love Bracelet has received the payment, 2) One Love Bracelet has not started the engraving process on your ordered bracelet. If shipping charges were charged, then you will receive a refund of that money as well.
14. My order is not what I ordered or engraving is wrong?
One Love Bracelet guarantees that your bracelet will be engraved exactly as you indicated when you submitted your order, so please double check every item and spelling before submitting the order. If the error was made by One Love Bracelet, we will correct and re-ship you a new bracelet. Please contact us if your order is incorrect at: OneLoveBracelet.com/Contact
15. How much does shipping cost?
Shipping costs are determined by the type of shipping carrier we use and the location of where the product is being shipped. Our standard shipping will be USPS and if you require the packages be overnighted, we will ship UPS or an additional charge. If UPS is your method of shipping then we will need to mail to a physical mailing address as UPS does not mail to PO Box’s.
16. When will my order ship?
Because each bracelet is personalized per customer per order, bracelets can take up to 30 days, but on an average has been taking 7-15 days. At this time we are not taking RUSH orders but will do everything we can to complete each order in a timely fashion.
17. Do you ship outside the United States?
At this time we do not ship outside the U.S. We are hoping in the near future to expand our shipping to outside the U.S. but at this time we are not able to accommodate.
18. How do I ship to a different address or send as a gift?
At this time we are unable to ship to a different address. We are looking into adding this feature in the near future.
19. How much money is donated and where do you donate?
10% of the proceeds is donated to Cancer Research. We at One Love Bracelet are strong believers in finding a cure and we will continue to support and donate to Cancer Research. We are looking to expand our donations/contributions to fundraisers, but at this time we are unable to.
20. Will I receive SPAM from One Love Bracelet?
We do not sell or give out your email address to any 3rd parties. However, by you clicking on any of our 3rd parties and releasing your information you might be giving them acknowledgement to send you emails and they may sell your email address. Please be sure to visit any 3rd parties Terms and Condition page to review their SPAM conditions. On occasions, One Love Bracelet will send out emails to update you on upcoming events or specials that we are offering. If you wish to be removed from our email list, please contact us at: OneLoveBracelet.com/Contact
21. What if my question was not answered here?
Please feel free to contact us if the question you have is not answered. Click on the above Contact Us page or email us at: OneLoveBracelet.com/Contact